Deliveries are made to the United Kingdom and all European Union countries.
Standard delivery is free of charge. If you require rapid delivery, an additional charge is incurred. To get this price, please contact us.
Standard delivery takes 5-8 business days.
Your promotional jigsaw puzzles will be securely delivered by DHL, UPS or other carrier service provider.
When your order is dispatched, you will receive a tracking code in your e-mail. If you did not receive this e-mail, please check your Spam folder.
Yes, you can have the products delivered to an address that is different from the billing address.
Please check the content and the status (damaged or not) of the goods before signing for the package. If any damage exists, please report the damage to the shipper's delivery personnel /agent and fill out a damage report or similar document to claim any payment from the shipping company. PRpuzzle cannot be held responsible for any damages or loss after delivering the goods to the forwarder/shipper.
We offer traditional jigsaw puzzles (packed in boxes), tray jigsaw puzzles (packed in shrink wrap) and promotional jigsaw puzzles packed in envelopes.
Standard production time can be found on each product page. Production time depends on the size of the order.
The quality of our product is important to us, which is why we use “Eska Graphic Board” blue jigsaw puzzle cardboard. To ensure that the pieces are crisp and cleanly cut, we cut the cardboard with customised cutting die into puzzle pieces.
You can see full list of sizes in section "Sizes & Prices"
At the moment, that is not possible.
A quantity discount is applied to all orders. Head to "Sizes & Prices" for full list.
Yes, we can help you. Please head to "Order Design" and fill in the contact form.
It depends, as each design is different. Please contact us and we will find out if it is possible.
We accept only .PDF (Adobe Acrobat) or .TIF files.
Yes, it can differ, as each screen is calibrated (if it is calibrated at all) differently than the printing equipment. Please make sure that your print design is prepared in the CMYK colour scheme.
You cannot submit pornographic, discriminating, racist or in any other way offensive images.
Before printing, all submitted files are checked and we will notify you if there are any issues with design colours, resolution etc.
Yes, you can, but make sure that you understand all aspects of the copyrights for these images, as it is your responsibility to understand these limitations.
Head to "How to Order" and follow the steps listed.
You can pay for your order through an online banking system. Please refer to your invoice number when making the payment.
PRpuzzle only uses information provided for order processing. PRpuzzle will protect your data and will not hand it over to third parties.
If you need to cancel your order, please contact us as soon as possible. If we have already started processing your orders, it is not possible to cancel the order.
If you did not find an answer to your question, please contact us by using the form on the right and we will get back to you.