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Frequently Asked Questions

Shipping
To which countries do you deliver?
How much does the delivery cost?
How long does the delivery take?
How do you deliver?
Can I track my order?
Can I provide a different delivery address?
What should I do if products have defects?
General
What type of jigsaw puzzles do you offer?
What is the production time?
Are these high-quality jigsaw puzzles?
What puzzle sizes do you offer?
Can I order a puzzle in a different size?
Do you offer bulk discounts?
Print file
I need a print design made. Can you help me?
Can you make changes to an already made print design?
What type of files do you accept?
Can the product colour tone differ from the one I see on my computer screen?
What images and files can I not submit?
I’m not sure if my print design meets the design requirements. Can you check it?
Can I submit images downloaded from the Internet?
Ordering
How can I place an order?
How can I pay for my order?
When I place an order, is my data secure?
Can I cancel my order?

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